You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 20 Next »

With the iOS & Android Connect License, the APM can be configured to allow a customers to conveniently access photos from their Apple and Android mobile devices.  This article reviews configuration and operation of this feature for Apple iOS devices.

Configuring the Kiosk

Apple iOS 8

iOS 8 (released 9/17/14) requires new USB drivers. Installing the latest version of iTunes, as described below (steps #1-5), is required to get the proper drivers installed, even on kiosks which have previously been configured for iOS Connect.

  1. On the kiosk, visit http://www.apple.com/itunes/download/ and download and install iTunes.
  2. Disable iTunes Helper.  
    1. On Windows 8:
      1. Hit CTRL-ALT-DEL and open the Task Manager.
      2. Click on the "Startup" tab (if no tabs are visible, click on the "More Options" button)
      3. Find "iTunes Helper", right-click and choose "Disable"
      4. Close the Task Manager   
    2. On Windows 7:
      1. Open the Start Menu and type in "msconfig".
      2. Click on the "Startup" tab.
      3. Find "iTunes" and/or "iTunes Helper" and turn off the respective checkboxes to disable them.
      4. Hit "Apply" then "OK". 
  3. Reboot the kiosk.  Once restarted, quit the APM software which will automatically launch.
  4. Using a certified cable, connect an iPhone running iOS 8 to the machine.
  5. Wait while Windows indicates that it is installing a new driver.  (This may take a minute or two.)
  6. Launch the Setup Wizard and go to Kiosk Settings > Devices.  Turn on the "Enable iOS & Android Detection" checkbox.  Save & quit.
  7. Launch the APM software if it does not start automatically.

Instructions for Customers to Connect their Apple Device to the Kiosk Software

  1. Swipe to unlock the device and enter the passcode if necessary.
  2. On the Load Media screen of the kiosk, connect the device using a certified cable.  Do not click "Continue".
  3. Windows should identify it within a few seconds (normally indicated by a sound).
  4. On the device tap the "Trust this Computer" button which will appear.
  5. If the connection does not succeed within 60 seconds, disconnect the phone, wait 5 seconds, and then begin at Step #1 again.

Recognized Images from an Apple Device

Only photos captured on the device are accessible. Photos synched from an iPhoto library are not accessible.

Supported Apple Devices

  • iPhone 3G
  • iPhone 3GS
  • iPhone 4
  • iPhone 4S
  • iPhone 5
  • iPhone 5c
  • iPhone 5s
  • iPhone 6
  • iPhone 6 Plus
  • iPad (all generations)
  • iPad Mini
  • iPod Touch (3rd, 4th & 5th generations)

Certified Cables

  • Cheap cables do not work well. Ensure you are using a high-quality, Apple-certified cable.  We recommend:
    • Lightning Cables:
      • Apple Lightning cable ($15 at Amazon, $19 at Apple)
      • AmazonBasics Lightning cable ($13 at Amazon)
    • Apple 30-pin Cables:
      • Apple 30-pin cable ($19 at Apple)
      • AmazonBasics 30-pin cable ($8 at Amazon)

  • Make sure to have the USB cable connected directly to the PC.  Some USB hubs, especially unpowered ones, may interfere with operations.

 

Related Info

  • No labels