Behavior and Issue:
If you are experiencing the following issues, you may have a corrupted state.xml issue in your lab 50 installation:
- The option to save your login credentials is selected, but lab 50 loses them everytime the software is closed and re-opened
- Orders appear in lab 50, but you are not able to print them, and they do not display the normal order processing screens
- Please locate your local copy of the state.xml file, usually found in *C:\Program Files (x86)\Lucidiom Lab 50*, and open the file in Notepad. If it opens up and the contents of the file are blank, then the state.xml file needs to be replaced.
Fixing the Issue and Reimporitng orders that need to be processed
If the file appears to be empty, replace your existing copy with the one found attached to this email or Web Page below. You will need to re-enter your lab 50 login credentials upon replacing this file. This includes entering your proper dealer code. To enter your dealer code click the Switch Accounts button on the log-in page.
If there are any greyed out kiosk orders that are not printable they will have to be re-imported into the system to correct the issue. The way to do that is to copy the orders from the backup folder (default location is C:\Program Files (x86)\Lucidiom Lab 50\Import\Backup) and drop them in the Import folder (default C:\Program Files (x86)\Lucidiom Lab 50\Import). At that point hit the refresh button on LAB 50 and those orders should import in a printable state.
Note, if you cannot locate the import/backup folders in the default location you can find the specified path in LAB 50 by going to Settings>Order Management>Importing and it is listed under Temporary Download Location.