If you are experiencing the following issues, you may have a corrupted state.xml issue in your lab 50 installation:
If the file appears to be empty, replace your existing copy with the one found attached to this email or Web Page below. You will need to re-enter your lab 50 login credentials upon replacing this file. This includes entering your proper dealer code. To enter your dealer code click the Switch Accounts button on the log-in page.
If there are any greyed out kiosk orders that are not printable they will have to be re-imported into the system to correct the issue. The way to do that is to copy the orders from the backup folder (default location is C:\Program Files (x86)\Lucidiom Lab 50\Import\Backup) and drop them in the Import folder (default C:\Program Files (x86)\Lucidiom Lab 50\Import). At that point hit the refresh button on LAB 50 and those orders should import in a printable state.
Note, if you cannot locate the import/backup folders in the default location you can find the specified path in LAB 50 by going to Settings>Order Management>Importing and it is listed under Temporary Download Location.