Apple iOS 10 11 (Sept 2017) introduced a new image format called HEIF. Here's an overview of how our various products handle this new format.
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- APM Photo Transfer App
- Photos are transmitted as HEIF and transcoded to JPEG on the kiosk
- Upload2Kiosk - Universal Mobile Connectivity
- via iOS app (v4.1+)
- Photos are transcoded to JPEG on the mobile device by iOS before being transmitted to the kiosk
- via web browser (uploadtokiosk.com)
- Photos are transcoded to JPEG on the mobile device by iOS before being transmitted to the kiosk
- via iOS app (v4.1+)
- Wired Connection (i.e. Lightning cable)
- Photos are imported from the device as HEIF and transcoded to JPEG on the kiosk
Photo Finale Web
- Photos are transcoded to JPEG on the mobile device or macOS computer before being uploaded to the website
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- Consumers must be running iOS 11 and/or macOS High Sierra (10.13)
- Pocket Pics apps must be updated to v4.1.
- HEIF transcoding on the kiosk requires APM v10.
- Photos transcoded on the kiosk (rather than by iOS/macOS) will result in the original photo without certain filters and effects which can which can only be applied by the iOS or macOS operating system on which they were created.