Apple iOS 11 (Sept 2017) introduced a new image format called HEIF. Here's an overview of how our various products handle this new format.

APM

• APM Photo Transfer App
  • Photos are transmitted as HEIF and transcoded to JPEG on the kiosk
• Upload2Kiosk - Universal Mobile Connectivity
  • via iOS app (v4.1+)
    • Photos are transcoded to JPEG on the mobile device by iOS before being transmitted to the kiosk
  • via web browser (uploadtokiosk.com)
    • Photos are transcoded to JPEG on the mobile device by iOS before being transmitted to the kiosk
• Wired Connection (i.e. Lightning cable)
  • Photos are imported from the device as HEIF and transcoded to JPEG on the kiosk

Photo Finale Web

• Photos are transcoded to JPEG on the mobile device or macOS computer before being uploaded to the website

Pocket Pics iOS Apps (v4.1+)

• Photos are transcoded to JPEG on the mobile device by iOS before being uploaded

General Notes

• Consumers must be running iOS 11 and/or macOS High Sierra (10.13)
• Pocket Pics apps must be updated to v4.1.
• HEIF transcoding on the kiosk requires APM v10. 
• Photos transcoded on the kiosk (rather than by iOS/macOS) will result in the original photo without certain filters and effects which can only be applied by the iOS or macOS operating system on which they were created.