Page tree
Skip to end of metadata
Go to start of metadata

Apple iOS 11 (Sept 2017) introduced a new image format called HEIF. Here's an overview of how our various products handle this new format.

APM
  • APM Photo Transfer App
    • Photos are transmitted as HEIF and transcoded to JPEG on the kiosk
  • Upload2Kiosk - Universal Mobile Connectivity
    • via iOS app (v4.1+)
      • Photos are transcoded to JPEG on the mobile device by iOS before being transmitted to the kiosk
    • via web browser (uploadtokiosk.com)
      • Photos are transcoded to JPEG on the mobile device by iOS before being transmitted to the kiosk
  • Wired Connection (i.e. Lightning cable)
    • Photos are imported from the device as HEIF and transcoded to JPEG on the kiosk
Photo Finale Web
  • Photos are transcoded to JPEG on the mobile device or macOS computer before being uploaded to the website
Pocket Pics iOS Apps (v4.1+)
  • Photos are transcoded to JPEG on the mobile device by iOS before being uploaded
General Notes
  • Consumers must be running iOS 11 and/or macOS High Sierra (10.13)
  • Pocket Pics apps must be updated to v4.1.
  • HEIF transcoding on the kiosk requires APM v10. 
  • Photos transcoded on the kiosk (rather than by iOS/macOS) will result in the original photo without certain filters and effects which can only be applied by the iOS or macOS operating system on which they were created.
  • No labels