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PF Kiosk was working, but stopped working after restarting the application and now shows license error. Also, the test order that placed did not come into Lab 50.
- Working on more info here!
The order was placed but it's not showing up in Lab 50.
- If orders are not making it, the first step is to check pfRouter on the kiosk. You can minimize the PFK software with CTRL-SHIFT-M. pfRouter is in the system tray. Right-click and say "Show pfRouter". You want to look that orders are appearing there, and have a Status of Finished and a Complete date. Assuming the order shows up in the pfRouter order list, but has not completed, then a dealer who has the Failed Order Notification setting configured in myLab would have received an email with appropriate info. Barring that, I would right-click on the pfRouter task tray icon and select "Open Current Log" and look for errors to identify the cause of the problem. If no orders show up in the interface at all, then it's would be a different issue, and would need some support troubleshooting.
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How do you quit the kiosk?
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- You will need to check what it is set to, or set a number, in myLab > Store Mgmt > PF Kiosk > Advanced Configuration.
Help!
- Email us support@photofinale.com. Please include your company name, your name and the APM ID if there's a specific one that is having and issue. The more info we have ahead of time, the better we are to help. You can also put your kiosk in the SimpleHelp queue so it's there when we open your ticket.