To view your expected payment and to see how it is calculated, go to myLab > Reports > Online - Sales - Detailed...
If you are running numbers for a month, enter the start date of that month and and end date of a day after the period ends.
Example: Start June 1, 2017 and end July 1, 2017. This does not count July 1st, but will include the full day of June 30.
The calculated revenue share is listed in the report...to get to this number, we add together all subtotals and fees and subtract discounts and tax. We do add back in 100% off orders. If you need an order removed from your calculation because it was a test order, please email support for a credit instead of creating a 100% off coupon. We do charge on shipping because some dealers build shipping into product prices, and some offer very low product prices and high shipping.
Here is the formula:
REVENUE = Subtotal - Discounts + Shipping - Tax + Service Fee + Rush Order Fee + 100% off orders.
BILLED AMT = Revenue * X% (X is your agreed percentage)
Our accounting software uses the same report data that the Online Sales Report does... if you think you have been charged incorrectly, please send us your invoice and report (if you have run one) and we will double-check and explain what we find. In the past, the billed number and reported number seem to be different due to one of these two reasons:
- The end date of the report is the last day of the desired report period rather than the following day.
- 100% off orders were not accounted for.