Thank you for participating in the EQ Gifting program.
The Lucidiom Downloader is used to download the files you need for the kiosk(s) to offer gift products. The latest product guide is included in the installer as well as on the Release Notes page of this documentation space.
You are able to track the current status of any submitted orders using login credentials specific to your account. These credentials were supplied in your setup email. The website to track gift orders is the following:
For the latest document with the suggested pricing and gifts, please check the relase notes section of the wiki here:Release Notes
Important information for setup of EQ Gifting
The two most common issues we see with EQ Gifting are the following:
- One very important part of the setup process is to make sure that in the Setup Wizard, your Store Name is set exactly as displayed in your setup email and that the other details in the Store Location section are completed. Failure to complete information in all fields will result in lost or delayed orders.
- As soon as your products are setup on the kiosk, orders that are placed will be processed for fulfillment. You may choose to password-protect order submission from the kiosk to provide some level of safeguard against unintended orders. (See the TechNotes for details.)
Once the gifts are installed on the kiosk, any orders that you place will be processed and shipped back to the store or customer based upon your settings in the Setup Wizard.