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APM Sound Volume:

Q: The APM voice prompts are low or non-existent, what do I do to turn them on/off?
A: The volume of the voice prompts in the APM Software can be adjusted in the Setup Wizard. If the sound works but is still too faint, you can go into the Windows Control Panel and adjust the volume accordingly.

USB Devices:

Q: I have customers with images on USB storage devices. How can I let them access those images on the APM?
A: Use the Setup Wizard to enable the ‚USB Device? option and set the device to use the next unused drive letter.

Q: I have had USB drives work in the past, but I have a U3 drive that doesn’t seem to work, what do I need to do to make this one work?
A: Use the Setup Wizard to enable the ‚USB Device? options. The U3 drives use two USB drive letters, but only the 2nd drive letter functions like a normal USB device, so it is important to make sure that two USB drive letters are enabled to make sure the APM can recognize the images on drives of this type.

Receipt Printer:

Q: Receipt Paper:
A: If you run out of receipt printer paper, refills can be purchased at most office supply stores. If you are unable to find refill rolls, please contact Sales at Lucidiom.

Q: Receipt Paper Jam:
A: If the receipt printer does not print or paper is jammed, you will need to access the paper roll, clear the jam, and insert the paper again. Once you have cleared the jam, it is a good idea to go into Windows and navigate to the ‚Printers and Faxes? section, clear out any receipt prints in queue and then try to print a test page.

Q: The receipt printer won’t print, what should I do?
A: If the printer won’t print, here are a few things to try:

  1. Check the paper and make sure all the cords are inserted tightly.
  2. Check that the receipt printer is the default printer in Windows. To do this, go to the desktop, click Start > Settings > Printers & Faxes. Make sure that the receipt printer (this should be called ‚Receipt?) is the default printer. The default printer is marked with a small black circle containing a white checkmark. Print a test print from the printer setup folder. (Right-click on the printer and choose ‚Properties? then click the ‚Print test page? button.)
  3. If you are still having trouble printing the receipt, you may find that rebooting the system will clear the problem.
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