You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 18 Next »

A Quick Tour

General FAQs

  • What is my login?  
    • Same as myLab and Lab/Print 50.


  • When do emails get sent? // Explain Upload Complete in PRO vs Order Complete in myLab
    • The “Upload Complete” and “Order Complete” are two different things. The “Your scans are ready” email is sent automatically when the “Upload Complete” occurs in PRO. The order complete is separate. For example, if the customer ordered a scan + prints products, or if they had other non-scanning products in their cart, then it’s up to the operator to Complete the order once everything is ready. That will trigger the typical “Order Shipped” or “Order Ready to Pick Up” email.


  • What is the "Updated" column as it pertains to orders in the uploader?
    • The “Updated” column is the last time the order was updated. The most-recently uploaded order should always appear at top. Originally it showed the order date, but because dealers don’t necessarily work on things in order it got confusing to upload an order and then not be able to see it in the list if it happened to be an older order and was bumped down under a long list of others. 


  • Can I install it on more than one computer?
    • The license is priced per location, but you are allowed unlimited installs within each location.


  • How does the system know which products on my site are for upload service?
    • The product must be designated a "digital upload" product in your catalog. Here is a list of products to use.
    • If you have an existing product you want to use, let us know the Product ID and Database ID and we will convert it. (Future myLab version will allow the dealer to set this.) 


  • How long does the link to my scans work?
    • Uploads are standalone collections available for access for 30 days via the link in the upload-complete email. Users may choose to add the uploads to their account when they are viewing them. 


Changes to be made after receiving feedback on build 19:

  1. Add (info) to the info shown per order in the Uploaded list, so the operator can see the same info about the order as you can in an order that is yet to be uploaded. 
  2. Update license agreement
  3. Highlight the clickable data fields (Upload Activity  > Order# and Token)
  4. Show download button before an image is selected [this is a website change; 20095]
  5. Add the collection's expiration date to the emails with the link (30 days)
  6. Edit: "Allow customer to import collections" > "Allow customer to import and download collections"







  • No labels