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General FAQs

  • What is my login?  
    • Same as myLab and Lab/Print 50.


  • When do emails get sent? // Explain Upload Complete in PRO vs Order Complete in myLab
    • The “Upload Complete” and “Order Complete” are two different things. The “Your scans are ready” email is sent automatically when the “Upload Complete” occurs in PRO. The order complete is separate. For example, if the customer ordered a scan + prints products, or if they had other non-scanning products in their cart, then it’s up to the operator to Complete the order once everything is ready. That will trigger the typical “Order Shipped” or “Order Ready to Pick Up” email.


  • What is the "Updated" column as it pertains to orders in the uploader?
    • The “Updated” column is the last time the order was updated. The most-recently uploaded order should always appear at top. Originally it showed the order date, but because dealers don’t necessarily work on things in order it got confusing to upload an order and then not be able to see it in the list if it happened to be an older order and was bumped down under a long list of others. 


  • Can I install it on more than one computer?
    • The license is priced per location, but you are allowed unlimited installs within each location.


  • How does the system know which products on my site are for upload service?
    • The product must be designated a "digital upload" product in your catalog. Here is a list of products to use.
    • If you have an existing product you want to use, let us know the Product ID and Database ID and we will convert it. (Future myLab version will allow the dealer to set this.) 


  • How long does the link to my scans work?
    • Uploads are standalone collections available for access for 30 days via the link in the upload-complete email. Users may choose to add the uploads to their account when they are viewing them. 


BETA-specific comments and FAQs  (build 18)

  • The TOKEN link goes to pfsandbox
    • The Token link in PRO will go to production in the next build.


  • It's not prompting me to add the new collection to the user account
    • The Add to Collection button only shows up when you’re logged in at the moment. That will be changing, as will the general UI a bit.
    • You will see the scans no matter if you are logged in or in guest mode. If you are not logged into YOUR account, you would be able to add them to whichever account. In the release, it will be similar in that whoever clicks on the link has the option to add to her account.  

What you see now if you are logged in... (the archive box and the cloud with the arrow up next to the scan qty)


If you choose to add it to whatever account you are in, then the button goes away and so does the cloud/arrow-up



  • Mac installer?
    • Mac installer is not available for beta, we will release this later.


Changes to be made after receiving feedback on build 18:

  1. Change Upload Activity column heading from "Updated" to "Uploaded" to reflect the action that the timestamp is based on.
  2. Change "complete" to "Done" or "Upload Done" to help differentiate between the standard "Order Complete" status of the whole order that one sets in myLab.
  3. Add (info) to the info shown per order in the Uploaded list, so the operator can see the same info about the order as you can in an order that is yet to be uploaded. 
  4. Rename "Pending Uploads" to "Orders to Process"
  5. Update license agreement
  6. Remove Dark Mode Off toggle in settings (only dark mode is currently available)
  7. Highlight the clickable data fields (Upload Activity  > Order# and Token)
  8. Fix search
  9. Show download button before an image is selected [20095]







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