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General FAQs

  • What is my login?  
    • Same as myLab and Lab/Print 50.


  • When do emails get sent? // Explain Upload Complete in PRO vs Order Complete in myLab
    • The “Upload Complete” and “Order Complete” are two different things. The “Your scans are ready” email is sent automatically when the “Upload Complete” occurs in PRO. The order complete is separate. For example, if the customer ordered a scan + prints products, or if they had other non-scanning products in their cart, then it’s up to the operator to Complete the order once everything is ready. That will trigger the typical “Order Shipped” or “Order Ready to Pick Up” email.


  • What is the "Updated" column as it pertains to orders in the uploader?
    • The “Updated” column is the last time the order was updated. The most-recently uploaded order should always appear at top. Originally it showed the order date, but because dealers don’t necessarily work on things in order it got confusing to upload an order and then not be able to see it in the list if it happened to be an older order and was bumped down under a long list of others. 


  • Can I install it on more than one computer?
    • Yes. There is not a limit.


BETA-specific comments and FAQs  (build 18)

  • The TOKEN link goes to pfsandbox
    • The Token link in PRO will go to production in the next build.


  • It's not prompting me to add the new collection to the user account
    • The Add to Collection only shows up when you’re logged in at the moment. That will be changing, as will the general UI a bit.


Changes to be made after receiving feedback on build 18:

  1. Change column heading from "Updated" to "Uploaded" to reflect the action that the timestamp is based on.
  2. Change "complete" to "Done" or "Upload Done" to help differentiate between the standard "Order Complete" status of the whole order that one sets in myLab.
  3. Add (info) to the info shown per ordrr in the Uploaded list, so the operator can see the same info about the order as you can in an order that is yet to be uploaded. 
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