Editing Existing Messages and Adding New Options:- the necessary changes to an existing message, or enter the information for a new message. You can right-click in the “Body” field for the email and select Insert Macro to access a list of available macros to insert into the email such as customer name.
- Go to Store Management > Email Messages and Customer Communication.
- Click on Create a new email message on the left panel, or double-click on an existing message to edit it.
- Make changes then once complete, click on Save changes on the left panel.
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All Lab 50 emails are sent from customerserivce@photofinale.com. This is due the requirements we go through in order to minimize the chance of our dealers' mail being classified as SPAM. We employ a number of countermeasures: - Monitor and limit hard-bounce and ISP complaint feedback
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- Add a human-readable name to email "From" addresses
EX: From:Rachel's Photo <service@rachelsphoto.com> The email will appear in a customer's inbox as "Rachel's Photo" rather than "service@rachelsphoto.com". Not having a "real name" is also one of the tests which makes a message more likely to be identified as spam (known as the "NO_REAL_NAME" test). - Include the order number in the subject
- Include his store address in the email body
- Avoid using All CAPs and stick to proper grammar conventions
- If using HTML as the formatting, make sure that the HTML is well formed and WC3-compliant
These additions/changes to the email message content can help lower its spam score when analyzed. There are several websites and services that will rate what you've got and help with this effort. Use the Samples provided and edit them to make them yours. Samples can be found Here
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