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- The option to save your login credentials is selected, but lab 50 loses them everytime the software is closed and re-opened
- Orders appear in lab 50, but you are not able to print them, and they do not display the normal order processing screens
- Please locate your local copy of the state.xml file, usually found in *C:\Program Files (x86)\Lucidiom Lab Photo Finale Print 50*, and open the file in Notepad. If it opens up and the contents of the file are blank, then the state.xml file needs to be replaced.
Fixing the Issue
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If the file appears to be empty, replace your existing copy with the one found attached to this email or Web Page below. You will need to re-enter your lab 50 login credentials upon replacing this file. This includes entering your proper dealer code. To enter your dealer code click the Switch Accounts button on the log-in page.
If there are any greyed out kiosk orders that are not printable they will have to be re-imported into the system to correct the issue. The way to do that is to copy the orders from the backup folder (default location is C:\Program Files (x86)\Lucidiom Lab 50\Import\Backup) and drop them in the Import folder (default C:\Program Files (x86)\Lucidiom Lab 50\Import). At that point hit the refresh button on LAB 50 and those orders should import in a printable state.
Note, if you cannot locate the import/backup folders in the default location you can find the specified path in LAB 50 by going to Settings>Order Management>Importing and it is listed under Temporary Download Location.
State.xml file, right click and select "save target as" as for download
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