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There is an alternate way to get photos from phone into kiosk, using our UploadToKiosk method. There is no additional cost and no app required. A cable will be faster than WiFi, but the wireless transfer is more flexible and less persnickety. Read more here: https://wiki.photofinale.com/x/BICPBg |
With the iOS & Android With the Facebook Connect License, the APM can be configured to allow a customer customers to access images from an iPhone or other Apple device. The list of supported devices may be found at the end of this article.
In order for the device to work, the APM needs to have the license for Facebook Connect enabled as well as the option to "Enable Apple iOS detection", which is configured in the Devices section of the Setup Wizard.
Steps to access an Apple Device
- Make sure that the device does not have the screen locked. If the screen is locked, then unlock it before connecting.
- Connect the device to the APM via USB cable.
- Once Windows identifies it (normally indicated by a sound), the APM should detect the device and allow for ordering in the normal order process.
Supported Devices
- iPhone 3G
- iPhone 3GS
- iPhone 4
- iPhone 4GS
- iPhone 5
- iPhone 5s
- iPhone 5c
- iPad
- iPad 2
- iPad 3
- iPad 4
- iPod Touch (3rd & 4th generation)
Tips & Tricks from the Field
- Cheap cords do not work well. Spend the extra and get a real cord from Apple. Or get a $19 cord from Radioshack- they now sell a $1 warranty for the cord.
- Make sure the phone does not have a lock code. If it does, the phone must be unlocked before connecting
- Have the phone on the main screen, do not open the photos app
- Make sure to have the cord connected directly to the PC, some USB hubs, especially unpowered ones may interfere with the setup.
To Connect:
- Make sure the phone is unlocked and at main screen, but do not touch the main screen.
- Plug in usb cord into kiosk
- Plug cord into unlocked phone
- Listen for the usb chime
- Listen for the iphone chime
- If the Operating system on the device is on iOS 7 or later, you will be prompted on your phone to trust the computer. Press Trust on the device when prompted.
- Iet the system load the images from the camera roll.
The photos load slower because the software uploads all the photos before taking you to the ordering screen while on memory cards it takes you to the ordering screen then loads the photos.
March 2014 - Apple iOS 7.1 Update
The recent trouble connecting to iPhones is a result of an update released by Apple (iOS 7.1) that is currently not working with Windows XP. As this is between Apple and Microsoft there isn’t much we can do aside from wait for Apple to sort things out with a possible patch.
Since Microsoft have now stopped supporting Windows XP (April 8th 2014) this could delay the demand for a bug fix (or prevent a fix from going out at all).
That said, we have received word of a fix involving a third party tool (we have tested and it does appear to work). We do not support the third party tool and I am only bringing it up in case you would like to apply it to your kiosks at your own risk. The software is called CopyTransDriversInstaller.exe and can be found at CNET. Simply install on the kiosk and it should correct the iPhone issue.
photos from their Apple and Android mobile devices using a cable connected to the kiosk. This article reviews configuration and operation of this feature for Apple iOS devices.
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Each iOS version released (iOS 8 (released 9/17/14), iOS 8.0.2 (9/25/14) and iOS 8.1 (10/20/14), as well as all the iOS 9 versions), requires updated USB drivers to be installed on the kiosk in order for iOS Connect to work, which means every time Apple releases an iOS update, you will need to update the drivers on your kiosks. To get these drivers onto the kiosk, we recommend a third party installer called CopyTrans. |
Installing drivers by installing CopyTrans
For the cable connect method the latest Apple drivers will need to be installed on the kiosks. There is a bit of a cat-and-mouse game going on where Apple releases updates for the iPhone and then Windows requires updates to accommodate them. Our software is reliant on having the latest Apple drivers installed on each kiosk in order for the feature to work.
The most up to date (as of January 20 2016) Apple drivers can be downloaded from this link: https://secure.photofinale.com/support/files/CopyTransDriversInstaller2041.exe. (Note: this is the website that we are getting the drivers from, this is a third party and whenever Apple releases updates they usually have the necessary drivers available within a few days: http://download.cnet.com/CopyTrans-Drivers-Installer/3000-18546_4-75300288.html)
How to install: After downloading the CopyTrans Driver installer, run it on each kiosk. This installer will work in two parts: First, it will uninstall the currently-installed version of the Apple drivers from the system and then it will prompt you to OK the second part of the installation which installs the current version. After the installation is complete, the next time an iPhone is connected to the system it will most likely “finalize” the new driver installation which may take a few minutes. We recommend connecting a phone (with the newest OS installed) to allow this finalization to complete before allowing customers to use the machine then test the feature to ensure it is working properly.
Note: If you are setting this feature up for the first time, launch the Setup Wizard and go to Kiosk Settings > Devices. Turn on the "Enable iOS & Android Detection" checkbox. Save & quit.
Instructions for Customers Connecting their Apple Device to the Kiosk
- Swipe to unlock the device and enter the passcode, if necessary.
- On the main/intro movie screen of the kiosk, connect the device to the kiosk using a certified Apple cable. Do not touch the screen yet.
- On the device, tap the "Trust this Computer" button, if you get the prompt.
- Windows should identify it within 10 seconds (normally indicated by a chime sound). (If connection doesn't succeed within 60 seconds, disconnect the phone, wait 5 seconds, and then begin at Step #1 again.)
- At that point the kiosk software should advance from the intro movie screen and automatically begin loading images without the need to click on anything. Alternately, you can try waiting until the Load Media movie (ie the second screen) to plug in the phone. We have more success with the Intro movie plug-in method, but could depend on hardware and settings.
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Only photos taken captured on the device (in the “Camera Roll”) are accessible. |
How to Video Courtesy of Horn Photo
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are accessible. Photos synched from an iPhoto library are not accessible. |
Supported Apple Devices
- iPhone 3G
- iPhone 3GS
- iPhone 4
- iPhone 4S
- iPhone 5
- iPhone 5c
- iPhone 5s
- iPhone 6
- iPhone 6 Plus
- iPad (all generations)
- iPad Mini
- iPod Touch (3rd, 4th & 5th generations)
Certified Apple Cables
- Cheap cables do not work well. Ensure you are using a high-quality, Apple-certified cable. We recommend:
- Make sure to have the USB cable connected directly to the PC. Some USB hubs, especially unpowered ones, may interfere with operations.