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href="{%order_status_url%}"
This links to a detailed "Order Status" page for the user that shows tracking and delivery info -- works for anonymous customers as well as members. For shipped orders it shows the real-time package tracking and expected arrival date (if available).
For members, it's the same page they'd see if they went to Order History, and then clicked on a specific order.
Shipment Delivery Email Setup
The following emails are available for the new Shipment Delivery email trigger.
Sections
The items in subsections will be repeated for each applicable item (e.g. each product in the current shipment).
| Section Tag | Subsection Tags | Description |
|---|---|---|
<delivery_order_complete> | This section will be shown if the order is complete (i.e. all items delivered). | |
<delivery_order_incomplete> | This section will be shown if the order is incomplete (i.e. not all items delivered). | |
| <this_shipment> </this_shipment> | <shipment_items> </shipment_items> | This section will filter on the order items delivered in the shipment we are notifying the customer about. |
| <other_shipments> <other_shipments> | <shipment> <shipment_items> </shipment_items> </shipment> | This section will list all shipments other than the current one and their contents. The <shipment> section will be repeated for each additional shipment in the order, and within that the <shipment_items> section repeated for each product in that shipment. |
| <unshipped_items> </unshipped_items> | <unshipped_item> </unshipped_item> | This section will list items that have not shipped at all. |
Shipment Macros
These macros can be used within a <this_shipment> or <shipment> sections.
| Macro | Description | Example |
|---|---|---|
{%shipment_delivery_date%} | The date & local time of the delivery (today). | 9/20/2019 12:44:00 PM |
| {%shipment_date%} | Date the shipment was sent. | 9/12/2019 9:21:00 AM |
| {%shipment_expected_date%} | Date the shipment is expected to arrive. Not available for all carriers / shipments. | 9/18/2019 |
| {%shipment_status%} | Package status reported by the carrier, grouped into one of these four buckets: Preparing to Ship, Shipped, Delivered, Shipping Exception | Delivered |
| {%shipment_tracking_number%} | The carrier's tracking number. | 1Z2W322A0381541838 |
| {%shipment_carrier_code%} | The name of the shipment carrier. | UPS MI |
Item Macros
These macros can be used within the <shipment_items> or <unshipped_items> sections.
| Macro | Description | Example |
|---|---|---|
{%item_name%} | The product name. | 2'x8' Mesh Banner |
| {%item_quantity%} | The quantity of the product. | 2 |
| {%item_status%} | The status of the item. | Preparing for Shipment |
Item Status
For shipped items, the item status macro will result in one of our four friendly bucket strings listed above:
- Preparing to Ship
- Shipped
- Delivered
- Shipping Exception
For unshipped items, it will be one of the standard PF order status values:
- Placed
- Received (Processing)
- Sent to Lab
- Preparing for Production
- Color Correction in Progress
- Order Ready for Production
- In Production
- Produced, Ready for Quality Check
- Quality Review in Progress
- Quality Review Passed
- In Transit to Pickup Store
- Ready for Pickup / Shipped
- Cancelled
- Error Status
- On Hold - Order will not be processed until corrections are made
Sample
| No Format |
|---|
<delivery_order_complete>
Your order {%order_number%} was delivered on {%shipment_delivery_date%}.
<delivery_order_complete>
<delivery_order_incomplete>
Part of order {%order_number%} was delivered on {%shipment_delivery_date%}.
</delivery_order_incomplete>
<this_shipment>
Carrier: {%shipment_carrier_code%}
Tracking: {%shipment_tracking_number%}
Status: {%shipment_status%}
Product Quantity
<shipment_items>
{%item_name%} {%item_quantity%}
</shipment_items>
</this_shipment>
<other_shipments>
Items shipped separately:
<shipment>
________________________________________________
Tracking: {%shipment_tracking_number%}
Status: {%shipment_status%}
Date Shipped: {%shipment_date%}
<shipment_items>
{%item_name%} {%item_quantity%}
</shipment_items>
</shipment>
</other_shipments>
<unshipped_items>
These items have not yet shipped:
<unshipped_item>
{%item_name%} {%item_quantity%} {%item_status%}
</unshipped_item>
</unshipped_items>
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FAQ
Q: Do only dealers subscribed to that bundle have access to add the Order Tracking macro?
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