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Technical Q/A + Troubleshooting Common Issues
Install, Licensing & Startup Issues
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Q: I get "Unknown licensing failure" (shown below)
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A: Quit any APM programs/services that are running, then rename the APM folder in C:\ to APM-OLD, then delete kiosk.exe and hardwareattendant.exe.
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Q: How do I install a kiosk update?
A: Quit the PF Kiosk software (CTRL+SHIFT+L). Download the updated installer from myLab and save to your desktop. Extract the .exe file, then double-click to run. The installer will take care of closing any running PF supporting applications (or you can close them manually if you wish). Let it run, then when it's done, start back up the PF Kiosk software. Video demo can be found here:
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Media Drives
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Q: There is no option for users to pick Media Card/USB as an image source.
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