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A: Please check the dimensions of the products that are being ordered to make sure they are set right. If they are, the issue could be with the photo meta data. If you are able, send the image with the problems to support@photofinale.com along with screenshot, if possible.

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Q: QR code doesn't work with my Android.

A: QR code reading was built into Android starting with Android 9, released in summer 2018.  (Current version is 11) Phones with older versions would need a QR scanner app. Coming soon: they will be able to enter the direct URL we will have under the QR.

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Admin & Operations

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Q: How do you tell which kiosk an order came from?

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