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Q: There is no option for users to pick Media Card/Drives USB as an image source, or they are not loading anything when selected.A: First, please make sure .
A few things to check with this issue.
- Check that the drives accessible (you see them in Windows
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- and when you click in you can get to the images).
- Next, check that they are configured through myLab. Instructions are in the Quick Start Guide
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- for how to do this. Make sure to quit and relaunch the kiosk software (or reboot the kiosk) after you set them in myLab for settings to take effect.
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- Check that the LPS (local print service)
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- is running—this is the application in change of supporting local media files. LPS should start automatically with the kiosk software (PFK). It will be an tray icon minimized in the task bar so will be shown only when PFK is also running.
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- Check the icons and the task manager to see what is running.
- If PFK IS running but LPS is NOT, then you can try to reboot or restart the PFK…if you have already tried this, then it’s possible you missed a step of installing one of the prereq files (.NET Core 3.1)...see Quick Start Guide or myLab for download info. PFK is responsible for launching its helper apps -- LPS, pfRouter, TwainBridge, PrintServer -- and will monitor them every minute with heartbeat checks, so if an app isn't running or isn't responsive, it will be relaunched, thus if LPS isn't running, then it's most likely failing to start and rebooting won't help. Try installing the .NET Core 3.1 prereq file and restart and try again.
- If LPS IS running, it's possible that your router is blocking it and the DNS is failing to resolve. (We've had some reports that Verizon Fios blocks it sometimes.) You can try to adjust your Network Adapter settings and changed DNS Server address from automatic to Cloudflare's open DNS: 1.1.1.1 / 1.0.0.1. There are alternatives (Google has one) but we like this one. Cloudflare offers much faster DNS resolution than some others.
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Q: There IS an option for Media Card/USB as an image source, but nothing will load from them.
A: Check that the drives accessible (you see them in Windows and when you click in you can get to the images). Next, check that they are configured through myLab. Instructions are in the Quick Start Guide for how to do this. Make sure to quit and relaunch the kiosk software (or reboot the kiosk) after you set them in myLab for settings to take effect.
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Q: Media drives take a long time to load.
A: Make sure you have not configured a hard drive (like the C: drive) in myLab. The software will try to scan that drive and take a while. As well, Windows Defender can really drag down disk performance, if you have this running you might like to add an exception to it for the PFK folder. Contact us if you need help.
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Lab 50 & Order Transfer
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Q: I installed the Lab 50 update but now Lab 50 won't run.
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