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A: Here are the sizes we have currently. Please send any requests (include specifications) to support@photofinale.com. These just output the single photo, you can print on whatever size "canvas" makes sense. We can adjust to output as a 2-up on whatever size print you need, as well. Just let us know the details of what you need.
| Product Name | Output Dimensions (WxH) | Product ID |
|---|---|---|
| Passport Photo, AU (35x45mm) | 1.4x1.8 in | 7010516 |
| Passport Photo, Canada (50x70mm) | 2x2.8 in | 7010513 |
| Passport Photo, UK (35x45mm) | 1.4x1.8 in | 7010515 |
| Passport Photo, US (2x2 in) | 2x2 in | 7010514 |
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Q: Since orders go through the internet, does this slow down the order getting to my Lab 50?
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A: We are offering Img.ly tools on the kiosk, and you must be subscribed to the User Enhancement Bundle to see this option on your website (desktop) as well as on the PF Kiosk. There are a ton of add-ons to the web and kiosk included. Have a look at the bundle on this page for all the features and pricing info: https://www.photofinale.com/bundles/ If you'd like to subscribe, you can do it right from that page.
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Q: I need more help.
We can remotely access your kiosk, here's what you need to do on the kiosk or Lab 50 you need help with:
- In a web browser navigate to https://www.photofinale.com/911/
- Click "Download Remote Support".
- Launch the software and when prompted for details use the password 2486.
Email us to open a support ticket
- Email us support@photofinale.com. Please include your company name, your name and the APM ID if there's a specific one that is having and issue. The more info we have ahead of time, the better we are to help.
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- If you have put your kiosk in the
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- remote help queue (SimpleHelp), let us know in your ticket.
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