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A: First, please make sure the drives accessible (you see them in Windows) and are configured through the softwaremyLab. Instructions are in the Quick Start Guide. . You will have to reboot the kiosk after you set them in myLab.
Next, If the drives are set up but option to pull images from them aren’t being offered, it’s possible that the LPS (local print service) may not be running—this is the application in change of supporting local media files. LPS should start automatically with the kiosk software (PFK). It will be an tray icon minimized in the task bar so will be shown only when PFK is also running. See if you can have a look at the icons and the task manager to see what is running. If PFK IS running but LPS is NOT, then you can try to reboot or restart the PFK…if you have already tried this, then it’s possible you missed a step of installing one of the prereq files (.NET Core 3.1)...see Quick Start Guide or myLab for download info. PFK is responsible for launching its helper apps -- LPS, pfRouter, TwainBridge, PrintServer -- and will monitor them every minute with heartbeat checks. If , so if an app isn't running or isn't responsive, it will be relaunched. So , thus if LPS isn't running, then it's most likely failing to start . (due to missing prerequisite)and rebooting won't help. Try installing the .NET Core 3.1 prereq file and restart and try again.
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Q: How do I connect an instant printer?
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