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A: Possibly. You may notice more of a delay with large orders. It does take time for the order to go up to our server and back to your Lab 50 to print. We have found that the server speed isn't as much of an issue as is local bandwidth, so depending on your setup, that may affect speeds. During the first week or so of rollout, we have extra logging in place that may affect the speed of order transfer. We will be removing this as rollout progresses and the
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Q: How do I add my scanner?
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A: You will need to check what it is set to, or set a number, in myLab > Store Mgmt > PF Kiosk > Advanced Configuration.
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Q: There is no option for users to pick Media Card/Drives as an image source.
A: First, please make sure the drives accessible and are configured through the software. Instructions are in the Quick Start Guide.
Next, If the drives are set up but aren’t being offered, it’s possible that the LPS (local print service) may not be running—this is the application in change of supporting local media files. LPS should start automatically with the kiosk software (PFK). It will be an tray icon minimized in the task bar so will be shown only when PFK is also running. See if you can have a look at the icons and the task manager to see what is running. If PFK IS running but LPS is NOT, then you can try to reboot or restart the PFK…if you have already tried this, then it’s possible you missed a step of installing one of the prereq files (.NET Core 3.1)...see Quick Start Guide or myLab for download info. PFK is responsible for launching its helper apps -- LPS, pfRouter, TwainBridge, PrintServer -- and will monitor them every minute with heartbeat checks. If an app isn't running or isn't responsive, it will be relaunched. So if LPS isn't running, then it's most likely failing to start. (due to missing prerequisite).
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Q: How do I connect an instant printer?
A: We have two methods, please proceed with your install and once you have kiosk running, contact support for assistance. support@photofinale.com
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Q: I have some products that I only want to have available at the kiosk, not on the website.
A: In Q1 this year we plan to release a feature that will let you exclude products by product-tag by platform. The main goal of the feature is to be able to offer some products in-store only or online-only, or to customize the product list for certain kiosks. Like if you have one store that doesn't offer certain enlargements because they don't have the equipment, you may want to exclude the enlargements from the kiosks at that location.
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Q: I need pricing and/or promos that is different on my kiosks than what is on my website.
A: We expect to release an update to the promo engine that allows for a platform-based promotion, which could be used to change pricing for kiosk vs online. Currently, you can have a promo set up and apply only to pickup vs shipping, so that may work for you now, depending on what you need. The kiosk orders would be considered Pickup (unless you have shipping on at the kiosk (and the customer chooses it).
If your kiosk catalog and website catalog vary too greatly, we can set up a second account for you to use at the kiosk. However, you lose the benefit of having online accounts and store accounts share data (products, pricing. promos, user accounts, emails, etc.)
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Help!
Email us support@photofinale.com. Please include your company name, your name and the APM ID if there's a specific one that is having and issue. The more info we have ahead of time, the better we are to help. You can also put your kiosk in the SimpleHelp queue so it's there when we open your ticket.
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