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The order was placed but it's not showing up in Lab 50.
- Once an order has been placed on the kiosk, the kiosk will 1) fetch the order data, 2) hand it off to the pfRouter app, which 3) takes care of making sure all local images are uploaded as needed, and 4) hands it off for final order processing on our servers. Web & Mobile App orders start at Step #4. PFK orders have the additional Steps #1-3 that happen on the local machine.
- If orders are not making it, the first step is to check pfRouter on the kiosk. You can minimize the PFK software with CTRL-SHIFT-M. pfRouter is in the system tray. Right-click and say "Show pfRouter". You want to look that orders are appearing there, and have a Status of Finished and a Complete date. Assuming the order shows up in the pfRouter order list, but has not completed, then a dealer who has the Failed Order Notification setting configured in myLab would have received an email with appropriate info. Barring that, I would try a right-click on the pfRouter task tray icon and select "Open Current Log" and look for errors to identify the cause of the problem. If no orders show up in the interface at all, then it's would be a different issue (like, we don't have that kiosk ID associated with your dealercode on our end), and would need some support troubleshooting.
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