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- The kiosk ID or dealer code was entered incorrectly during the installation. To fix or check, please navigate to the registry (windows key + R then type "regedit") and find and delete this folder: Computer\HKEY_CURRENT_USER\Software\PhotoFinale\Kiosk. Then, restart the kiosk and you will be prompted to enter those values again (the folder will recreate itself).
- If the values are correct or you still get the error, then it's likely that the kiosk licenses are not associated with your account on our end. Either they were not ported over properly from the APM by us, or they were but aren't linked up to your dealer code. Please check this page to see if the IDs you are trying are listed: https://mylab.photofinale.com/storemanagement/kiosk/licenses If they are not, or if they are and still no go, contact us.
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Q: Running the installer, I get an error with "BouncyCastle.Crypto.dll" - DeleteFile failed; code5
A: This happens when the that dll is in use so can't be removed. Usually, rebooting will solve the issue (as it frees up the file if it's stuck running somewhere, or software is running under a different user account, for example). Reboot, then try the installer again.
Still getting the error? Delete that “BouncyCastle.Crypto.dll” file from that location (C:\PF Kiosk\PF Kiosk folder), then try the installer again.
Still? Sheesh! A stubborn one. If you can’t get it to run, please put the kiosk into the support queue and send a note to support@photofinale.com telling us the problem and what you have tried. We will jump on and have a look!
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Q: Black intro movie with green buttons / installed everything but my kiosk looks like this:
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