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Our accounting software uses the same report data that the Online Sales Report does... if you think you have been charged incorrectly, please send us your invoice and report (if you have run one) and we will double-check and explain what we find. In the past, the billed number and reported number seem often seems to be different due to one of these three reasons:
- The end date of the report is the last day of the desired report period rather than the following day.
- 100% off orders were not accounted for.
- If you pay a monthly fee in addition to the revenue share amount, do not forget to add that.
Refund Policy
If you have refunded an order and would like to remove it (full or partial amount) from the total used to calculate revenue share, please email our support team directly: support@photofinale.com. Cancelling the order in myLab or Lab 50 does not automatically remove the order from the rev share calculation. When you email support with your request, you must include the following information:
- Order number
- Date of transaction
- Amount to refund
- Reason for refund