Why all these tools? Lab 50 = Print 50 + myLab
- Lab 50 is licensed software. You run it on one and Print 50 run under one software license on a computer in your lab. When you install Lab 50, you also get Print 50. Only one can run at once, but they both pull from the same data, so you can turn off Lab 50 and crank up open Print 50 and check try it out.
- myLab is a website portal you can get to from anywhere, : https://mylab.photofinale.com/
There are some functions you can only do on Lab 50 or Print 50 , and some only on myLab, and some on both! They all have the same credentials for logging in.
Background
Lab 50 is the original production software of the platform. It did everything from printing functions to customer account stuff to website catalog setup. It still does those things, but we have also added newer tools that do some of those functions faster, smoother, and with easier access (than having to go to the lab computer and log in). We have pulled put some of its production functionality out into Print 50 and some account and catalog functionality out and into myLab. Eventually, we will phase Lab 50 and just have Print 50 (installed on a computer in your lab) and myLab (website portal).
So... which do I use?
Sometimes it's hard to know at first which tool to use. In a nutshell:
- For a production/printing station, use Print 50–it's newer, faster and connects right into myLab for customer account functions. Then, then turn on Lab 50 as needed for setup (details below)
- For catalog setup, customer help (like looking up order status) and reports, use myLab.
Lab 50 OR Print 50:
All 3 products use the same login credentials.
Print 50 is for Production and Printing
What you can do:
- Print an print the order (and all that goes with it: printer drivers, folders, file naming, auto printing, auto downloading, reprinting, route to colorflow correction software of your choice)
- print invoice
- Print an order invoice
- View order info (customer, source, address, products, prices, discounts, etc.)
- Add add order tracking code
- mark and order complete
Lab 50
- coupons and promos
- system emails to consumer (order confirmation, password reset)
- branding for those emails, as well as for invoices
- set up a membership plan
- set up a prepaid plan
- set tax info
- set featured categories
- set payment requirements
- turn on white borders, media products, special instructions, rush fee, minimum order fee
- allow watermarking (a per membership setting)
Lab 50 OR myLab
- view orders placed and photos used
- add and configure products/prices/categories (myLab is faster)
- cancel an order
- set up payment methods
- add/update product or category preview image, name, description
- import a third party (outlab) product catalog
myLab.photofinale.com ("myLab")
- Mark an order complete
- Refund an order (Stripe and Authorize.net only)
- Cancel an order
- View dashboard stats
- Link from Print 50 directly into myLab for seamless order/customer management
myLab.photofinale is for Admin and Customer Service
What you can do:
Dashboard
- View your software subscriptions, pricing tier, agreements, licenses
- Add staff emails to our newsletter email list
Orders
- Find/view cloud orders
- Render cloud orders
- View order (payment, details, address, customer info, products, discounts, etc.)
- Refund or cancel an order
- Click into a product that was ordered to adjust it
Customers
- View orders history
- Add customer credit
- Edit customer account info
Fulfillment
- Add tracking to an order
Marketing
- Send email out to your full or filtered customer list
Store Management
- Add and configure product catalog (products, prices, categories, assets, options)
- Set up payment methods
- Add
- opt-in to communications from PF (dashboard)
- add product tags (for use in promos)
- add product options to products
- add safe zone guides to a product
- add assets to a product
- download original photos from an order
- download a rendered version
- click into a product that was ordered to adjust it
- turn off the preview option
- Run reports (subscribe or on-demand)
- generate Generate a list of all links into your PF site
- search for orders, track, view status, adjust status, view order, adjust production routing
- add tracking to an order
- view customer info and order history
- add customer credit
- refund an order (Stripe and Authorize.net only)
- set Set store locations, fulfillment zones, and products printed here lists
- view site, software and component licenses
- send email out to your full or filtered customer list
- download software and marketing kits
- view kiosk versions
- Download software and marketing kits
- Kiosk management and settings
- Kiosk fulfillment settings (express, direct, cloud)
- Financial settings (currency, tax, fees)
- Add stock collections
Lab 50 Only
We will eventually move all the functionality that is only in Lab 50 out to myLab or Print 50, then end-of-life Lab 50.
- Create coupons and set up promos
- Edit system/triggered emails to consumer (order confirmation, password reset)
- Add logo branding for the triggered emails, as well as for invoices
- Create membership plan
- Add prepaid plan
- Add merchandise/service products
- Set 4 featured creative categories
- Turn on white borders, media products, special instructions, rush fee, minimum order fee
- Allow watermarking (a per membership setting)
- Set up user accounts (for staff)set up kiosk screens and other settings