CustomerName,
The APM has several settings that determine when a prompt appears for the customer to confirm that they are still using the kiosk after a period of inactivity. These settings are located in the c:\APM\apmconfig_apm.xml file, which can be edited while the software is closed by using Notepad.
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Finally, please keep in mind that these settings are usually overwritten during a standard software update. If you have changed them, we suggest that after an update you come back in and set them to your desired settings.
Regards,