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Installing drivers by installing iTunes

 

  1. On the kiosk, visit http://www.apple.com/itunes/download/ and download and install iTunes.
  2. Disable iTunes Helper.  
    1. On Windows 8:
      1. Hit CTRL-ALT-DEL and open the Task Manager.
      2. Click on the "Startup" tab (if no tabs are visible, click on the "More Options" button)
      3. Find "iTunes Helper", right-click and choose "Disable"
      4. Close the Task Manager   
    2. On Windows 7:
      1. Open the Start Menu and type in "msconfig".
      2. Click on the "Startup" tab.
      3. Find "iTunes" and/or "iTunes Helper" and turn off the respective checkboxes to disable them.
      4. Hit "Apply" then "OK". 
  3. Reboot the kiosk. Once restarted, quit the APM software which will automatically launch.
  4. Using a certified Apple cable, connect an iPhone to the machine.
  5. Wait while Windows indicates that it is installing a new driver.  (This may take a minute or two.)
  6. If you are setting this feature up for the first time, launch the Setup Wizard and go to Kiosk Settings > Devices. Turn on the "Enable iOS & Android Detection" checkbox.  Save & quit.
  7. Launch the APM software if it does not start automatically.

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