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Q: I followed the steps for installing Back Lab Burner, but my drive is not being recognized by the Back Lab Burner software even though it shows up correctly in Lab 50. How do I fix it?
A: If the drive is able to read and burn CD/DVDs in Windows, additional drivers may need to be installed on the unit to get the drive recognized by the Back Lab Burner software. Confirm the drive is functioning properly in Windows, then contact support for additional assistance.