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  • What is my login?  
    • Same as myLab and Lab/Print 50.


  • What if someone comes up to the counter with their film?
    • You can manually enter an order into the PRO Uploader Tool. We do recommend keeping your film handling the same across web, kiosk, mobile, and in-store, it makes things easier all around! You are NOT charged the rev share commission on orders placed at kiosk or entered direction in the PRO Uploader.


  • When do emails get sent? // Explain Upload Complete in PRO vs Order Complete in myLab
    • The “Upload Complete” and “Order Complete” are two different things. The “Your scans are ready” email is sent automatically when the “Upload Complete” occurs in PRO. The order complete is separate. For example, if the customer ordered a scan + prints products, or if they had other non-scanning products in their cart, then it’s up to the operator to Complete the order once everything is ready. That will trigger the typical “Order Shipped” or “Order Ready to Pick Up” email.

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