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A:  We are offering Img.ly tools on the kiosk, and you must be subscribed to the User Enhancement Bundle to see this option on your website (desktop) as well as on the PF Kiosk. There are a ton of add-ons to the web and kiosk included. Have a look at the bundle on this page for all the features and pricing info: https://www.photofinale.com/bundles/  If you'd like to subscribe, you can do it right from that page.

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UI/Usage Issues

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Q: There is no next button, or the menu looks wrong

A: Please contact support@photofinale.com with a screenshot if possible. We will likely need to adjust website code for it to align properly.

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Q: The green cropping box is too narrow.

A: Please check the dimensions of the products that are being ordered to make sure they are set right. If they are, the issue could be with the photo meta data. If you are able, send the image with the problems to support@photofinale.com along with screenshot, if possible.

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Help & Contact Options

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Q: I need more help.

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