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- The kiosk ID or dealer code was entered incorrectly during the installation. To fix or check, please navigate to the registry (windows key + R then type "regedit") and find and delete this folder: Computer\HKEY_CURRENT_USER\Software\PhotoFinale\Kiosk. Then, restart the kiosk and you will be prompted to enter those values again (the folder will recreate itself).
- If the values are correct or you still get the error, then it's likely that the kiosk licenses are not associated with your account on our end. Either they were not ported over properly from the APM by us, or they were but aren't linked up to your dealer code. Please check this page to see if the IDs you are trying are listed: https://mylab.photofinale.com/storemanagement/kiosk/licenses If they are not, or if they are and still no go, contact us.
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Q: Black intro movie with green buttons / installed everything but my kiosk looks like this:
A: Working on more info here!: In myLab, go to Store Mgmt > PF Kiosk > Banner Slides (https://mylab.photofinale.com/storemanagement/kiosk/banner-slides). Click the + button and choose the slides and order you'd like to display in the movie. You can even add your own. Ideal size is 1920x1080, optimized jpgs.
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Q: The order was placed but it's not showing up in Lab 50.
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