NOTE: This documentation relates to an earlier version of the APM / Lab 50 software.

Visit the current documentation home.

The Remote Logger is a tool that tracks and records all events on the kiosk to a log file. This tool is used to help the development, testing, and support staff in many ways, including troubleshooting a problem with the software and/or hardware. Since the information presented in the log files created by this tool are intended for support, testing, and development personnel, they will not be covered in great detail in this manual.

However, should the need arise to submit logs for analysis, please follow these instructions for enabling and disabling the tool and for submitting the necessary information as well as logs to Lucidiom.

Enabling the Remote Logger:

  1. Close the APM software.
  2. Close the Hardware Attendant in the system tray by right clicking on it and selecting "Stop Hardware Attendant."
  3. Open up C:\APM.
  4. Find the file named EnableRemoteLogging.exe and double-click on it. This will enable the Remote Logging Application.

Disable Remote Logging:

  1. Close the APM software.
  2. Close the Hardware Attendant in the system tray by right clicking on it and selecting "Stop Hardware Attendant".
  3. Open up C:\APM.
  4. Find the file named DisableRemoteLogging.exe and double-click on it. This will disable the Remote Logging Application.

Remote Logger

Sending Logs

Should you be asked to send logs that you have collected, you can send them in one of two ways:

Automatically (Internet Connected Machines Only):

  1. On the main intro screen, press the bottom, left corner of the screen to bring up the numbered keypad
  2. Enter the Admin or Admin Jr. passcodes (defaults 1234 and 5678).
  3. Press the Next screen button until you see the button, Send Logs to Support
  4. Press the Send Logs to Support button, and then after a brief pause, a screen will appear letting you know whether or not the logs were successfully sent to support via email or FTP.
  5. Contact Support with your APM ID, reason for submitting the logs, approximate time that the issue occurred and any other relevant information that may be useful to help resolve the issue or answer your questions.

Manually:

  1. Close the APM software.
  2. Close the Hardware Attendant in the system tray by right-clicking on it and selecting "Stop Hardware Attendant".
  3. Open up C:\APM_Transfer\Logs\RemoteLogs.
  4. Highlight the files by dragging the mouse over them with the left button pressed down.
  5. Right-click the mouse and select "Send To" and then select "Compressed (zipped) folder".
  6. Once the zip file is complete, email the zip file as an attachment to support outlining the issue experienced as well as the approximate time and any other useful information.
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