Content:
Q: Do I have to update my content after I update the APM software?
A: Depending on the nature of the update, you may need to update the content for certain add-on components. The directions provided with each update should always be followed to ensure you have the correct content installed for your software version.
Q: Can I create my own content?
A: Yes, you can create your own content. Lucidiom requires that you attend our free, two-day training and certification course, which is held every four to six weeks at our headquarters in Vienna, VA. Please contact your regional sales representative to inquire about upcoming classes.
JPEG versus PDF:
Q: What is the best format for output of the Folio content?
A: Both are excellent. The option to create either JPEGs or PDF is done for compatibility reasons. If you are printing the photo folio pages and products on Minilab or Dye Sublimation printers, then the JPEG option is best. If you are using a toner based printer or output to a Hotfolder, then the PDF option is best as it will output a single PDF document.
Q: My software shows that I offer different color books, but I currently only offer black Linen, what do I need to do to correctly show what I offer?
A: Even though the books offered may use the same printer and the same tray, each of the options available for books, i.e. size, cover color, page number, are treated as separate products. Ex. A 20 Page, 11x8.5 Black Linen, a 40 Page Black Linen, and a 20 Page 11x8.5 Red Linen are treated as three unique products. Use the Setup Wizard to add/remove any of the photo folio products that you would like to offer. When you add the products, be sure to properly account for the photo folio products in the printer configuration of the PDF interface and/or Hotfolder when configuring them in Lab 50 or the kiosk itself.
Printing on the 9800:
Q: The sizes print fine, but every other page prints upside down on my books?
A: For each product you have that prints this way, go into the PDF driver interface settings and change the setting for long edge binding to short edge binding or vice versa. This setting determines how the pages are duplexed in the printing process.
Q: Do I need to calibrate my printer?
A: Yes, it is best to calibrate the printer every time a toner, drum, or other consumable part is replaced. It is best to use a densitometer to calibrate the printer for the best accuracy.
Zoom Album:
Q: Can I use any printer to print Zoom Album Products?
A: Lucidiom currently supports the Canon Pixma 6700D and Canon Pixma iP4500 as printers for the Zoom Album product. There have been known issues with certain printers and manufacturers in the past.
Q: Can I use this printer I have setup for the two products for other purposes?
A. Yes, but it is best to keep it a dedicated printer for these products.