CustomerName,
If you are receiving Error 0 after adding a new drive to a machine running the APM software or after updating the software version, the drive likely is not being recognized by the software as a burn capable device. To correct this issue, please do the following:
1. Locate the drive name/type in Windows by right-clicking on My Computer and selecting Manage. In Computer Management, click on the Device Manager, then expand out the DVD/CD ROM drives listing.
2. Right-click on the drive you wish to add, and select Properties then the Details tab. On the Details tab, change the view to Hardware Ids to view the drive id information. This will be used to generate the first part of the devices.def entry. Please note any extra spaces given in the listing, characterized by _s, as the drive type must be entered exactly as it appears in the window. If the drive type was "DVD A DH20A4P" (two spaces between the A and DH), then entering it with only a single space will fail to find the drive.
3. Find a compatible drive type on the Goldenhawk website (www.goldenhawk.com). You may need to find a slightly older model drive by the same company. Once you have located a compatible drive on the website, look up the drive in the ASPI.H file.
4. If you cannot find a compatible drive, look for a similar drive entry on the Goldenhawk website, or Google the drive to find out the specifications for burn and read speeds. In the ASPI.H file, there are generic aspi entries based on the burn and read speeds. You can locate this section of the ASPI.H file by doing a search for #define GENERIC_DISK_SCSI 0x0000 and looking at the entries that list CDRW followed by the drive specifications. Ex: CDRW_8X8X24
5. Once you have located the drive type in ASPI.H, copy the code listed next to it into the devices.def file.
6. Save any changes you have made to the Devices.def file located in C:\APM, restart the kiosk software, and place a test order to verify the codes are correct and that the kiosk software burns the CD.
7. Report the drive name and code you added to get the device working properly. This list gets included with every new APM build, and if you add it to the wiki, we won't have to try and recreate the code should the store call again after adding the same drive to another machine.
Regards,