CustomerName,
We have received a notice from the EQ Gifting fulfillment center that order #(order numbers here) could not be processed due to incorrect or insufficent contact information in the order. This information will need to be corrected, or the customer will need to place a new order after making the changes shown below to your kiosk setup.
1. Access the APM Setup Wizard.
2. Click on Kiosk Settings in the bottom, left panel and then click on Location Settings in the top, left panel. The right-panel will then display your current configuration for your store information. In order for gifts to be processed correctly, ALL information must be complete.
3. Additionally, regardless of your shipping settings, all customer information must be completed in order for the order to be processed. You will need to enable the option to prompt for information as well as mark the fields as required.
Regards,