If you are experiencing problems processing EQ Gifting orders through Lab 50, there may be some configuration items that are not completely setup in your web catalog or Lab 50 for EQ Gift products.

The most common reasons these issues occur are the following:

1. Products intended for fulfillment by a third-party have been mistakenly configured for in-store processing.
2. Products intended for in-store processing have been mistakenly setup rather than those for third-party processing.
3. The EQ Gifting drop folder is not configured or is configured for a folder that cannot be accessed from the Lab 50 machine.
4. In-store processed gifts are not configured for the correct fulfillment option in Lab 50.

Printing via EQ Gifting

The option to process orders in EQ Gifting mode is intended for use on order types containing products that are produced in-house such as photo mugs or t-shirts. When products are specified for this type of fulfillment, they will be output to the specified location along with an order information file in Lucidiom's native order format.

1. Access Settings > Fulfillment > EQ Gifting.
2. On the right panel, you can adjust the following:

• Drop location: The folder path to use for exporting EQ Gifting orders.

To process orders using this fulfillment type, simply select to Print the order as you would for any standard print order.

Assigning products to the fulfillment type EQ Gifting

1. Access Store Management > Product Catalog, then double-click on the product you would like to edit.
2. In the Fulfillment drop-down menu, select EQ Gifting.
3. Save your changes and update additional products as necessary.

Order Export Information

Once you've configured the product fulfillment type and drop folder location, the order should be sent to Print as any other print order. Once the order finishes processing, you'll find the photo output in the dimensions specified by your gift template as well as an order xml file detailing the product(s) ordered, quantity, and product detail information.

Since in-store processing requirements will vary from dealer to dealer, this information is included in an order folder for you to adapt to your workflow and allow for image adjustments as necessary.