The APM has several settings that determine when a prompt appears for the customer to confirm that they are still using the kiosk after a period of inactivity. These settings are located in the c:\APM\apmconfig_apm.xml file, which can be edited while the software is closed by using Notepad.
Note: Before making any changes, please make a backup copy of the file so that you can return to the original should you encounter any problems.
When you open the file, you will want to look for a line that looks similar to this:
<time_out time_out_2="120" time_out_3="820" time_out_4="120" time_out_xl="2400" time_out_1="600" />
The five timeout options along with their default settings correlate with screens in the kiosk software as follows:
- time_out_1: 300 (in seconds): default timeout - The kiosk is inactive during the order process, and the customer has not touched the screen to interact with the software.
- time_out_2: 60 (in seconds): start over timeout - Occurs after the default time out when there continues to be no activity.
- time_out_3: 420 (in seconds): order limits timeout
- time_out_4: 60 (in seconds): thank you timeout
- time_out_xl: 1200 (in seconds): order creation timeout
When changing the timeout, time_out_1 is generally the one to change in most cases.
Finally, please note that these settings are usually overwritten during a standard software update, depending on the version and build. If you have changed them, we suggest that after an update you come back in and set them to your desired settings.