Why all these tools?
- Lab 50 is licensed software. You run it on one computer in your lab. When you install Lab 50, you also get Print 50. Only one can run at once, but they both pull from the same data, so you can turn off Lab 50 and crank up Print 50 and check it out.
- myLab is a website portal you can get to from anywhere, https://mylab.photofinale.com/
There are some functions you can only do on Lab 50 or Print 50, and some only on myLab, and some on both! They all have the same credentials for logging in.
Background
Lab 50 is the original production software of the platform. It did everything from printing functions to customer account stuff to website catalog setup. It still does those things, but we have also added newer tools that do some of those functions faster, smoother, and with easier access (than having to go to the lab computer and log in). We have pulled some production functionality out into Print 50 and some account and catalog functionality out and into myLab. Eventually, we will phase Lab 50 and just have Print 50 (installed on a computer in your lab) and myLab (website portal).
So... which do I use?
Sometimes it's hard to know at first which tool to use. In a nutshell:
- For a production/printing station, use Print 50–it's newer, faster and connects right into myLab for customer account functions. Then, then turn on Lab 50 as needed for setup (details below)
- For catalog setup, customer help (like looking up order status) and reports, use myLab.
Lab 50 OR Print 50:
- print the order (and all that goes with it: printer drivers, folders, file naming, auto printing, auto downloading, reprinting, route to colorflow correction software of your choice)
- print invoice
- add order tracking code
- mark and order complete
Lab 50
- coupons and promos
- system emails to consumer (order confirmation, password reset)
- branding for those emails, as well as for invoices
- set up a membership plan
- set up a prepaid plan
- set tax info
- set featured categories
- set payment requirements
- turn on white borders, media products, special instructions, rush fee, minimum order fee
- allow watermarking (a per membership setting)
Lab 50 OR myLab
- view orders placed and photos used
- add and configure products/prices/categories (myLab is faster)
- cancel an order
- set up payment methods
- add/update product or category preview image, name, description
- import a third party (outlab) product catalog
myLab.photofinale.com ("myLab")
- opt-in to communications from PF (dashboard)
- add product tags (for use in promos)
- add product options to products
- add safe zone guides to a product
- add assets to a product
- download original photos from an order
- download a rendered version
- click into a product that was ordered to adjust it
- turn off the preview option
- reports (subscribe or on-demand)
- generate a list of all links into your PF site
- search for orders, track, view status, adjust status, view order, adjust production routing
- add tracking to an order
- view customer info and order history
- add customer credit
- refund an order (Stripe and Authorize.net only)
- set store locations, fulfillment zones, and products printed here lists
- view site, software and component licenses
- send email out to your full or filtered customer list
- download software and marketing kits
- view kiosk versions
- set up kiosk screens and other settings