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Thank you for purchasing an APM Kiosk from Photo Finale Inc. This Wiki site contains:
- An overview of the APM software suite
- A walk-through and explanation of the APM user interface
- Instructions for configuring the APM to align with your business
- Descriptions of supporting applications
- Information on add-on software components
- Guides to help you set up specific printer interfaces
Please note the information found in this manual will not apply to every installation or setup, and the software modules available on your APM may vary. To purchase a component not currently available on your kiosk, please contact our sales department.
Technical Support
Email: support@photofinale.com
Phone: 703-564-3400
Remote Assistance
Using an internet browser on your APM, you can access the remote technical support feature: www.photofinale.com/911/. This feature allows a support specialist to connect to your kiosk from our offices to provide hands-on assistance and resolve issues quickly. You can also access this feature by entering 911 on the kiosk's key code screen (instead of the admin passcode) after touching the bottom left corner of the intro screen. When you enter 911 on this screen, a new key code screen will appear for you to enter a code issued by a technical support specialist to initiate a connection. If the machine needs to be accessed for troubleshooting purposes, please navigate to this screen prior to calling.
Additional Resources
Please contact support for the most current list of IP addresses, ports, and protocols that are used by the APM software suite to allow the software to function properly. This document should also be used to configure rules and exceptions to allow the APM to fully function within a secured network environment.The Lucidiom Support site features training videos that walk you through product setup and configuration (as detailed in the chapters that follow) as well as a forum for posting questions and sharing marketing ideas.
The training videos may be found online at: https://plus.google.com/+PhotoFinaleInc/videos
Contact Information
7927 Jones Branch Dr, Ste 1150
Tysons Corner, VA 22102
Tel: 703-564-3400
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Chapter 1 Table of Contents
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