If you are experiencing problems with EQ Gifting orders not displaying in your EQ Gift Tracker account or appearing as cancelled, there may be some configuration items that are not completely setup at your kiosk(s) offering EQ Gift products.
The most common reasons these issues occur are the following:
Most Common Issues:
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- Store Information is not complete in the APM Setup
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- Wizard and/or does not match the information specified in your EQ Gift Tracker account.
- Required customer information is not complete in the order or was left blank.
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- Items required
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- for shipping settings as specified in the Gift Configuration section of the Setup Wizard are not properly configured to match the order fulfillment settings.