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Lab 50 allows you to setup and configure several emails that are sent automatically as triggered by certain events such as membership sign-up or order completion. These email templates are highly customizable and are often used to relay information to the customer such as order number, estimated pick-up/shipping time, and the store hours.

Editing existing messages and adding new options:
  1. Go to Store Management > Email Messages and Customer Communication.
  2. Click on Create a new message on the left panel, or double-click on an existing message to edit it.

The configuration settings are the following:

  • Name: Name of the email to be sent out, such as Order Confirmation or Password Reminder.
  • Description: Description of event, only viewable within Lab 50.
  • Brand: Used if multiple brands are set for your store.
  • Event: Select an event from the drop-down list of events to trigger the email.
  • Enabled: Make the email active.
  • Deleted: Mark this email message as deleted.
  • Format: Choose the email format to use for messages. Options include Plain Text or HTML.
  • From: Enter the email address from which the message will be marked as sent.
  • To: Automatically enters the customer email - % customer_email %
  • CC: Select an additional email address to copy on sent messages.
  • BCC: Select an additional email address to blind copy on sent messages.
  • Message Subject and Body: Several messages are pre-loaded for your convenience. You can modify the text by clicking in the appropriate field and adding/removing text as needed.

3. Make the necessary changes to an existing message, or enter the information for a new message. You can right-click in the “Body” field for the email and select Insert Keyword to access a list of available macros to insert into the email such as customer name.

4. When complete, click on Save changes on the left panel.