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Q: Everything is setup properly, but the orders are not getting over to Dworkflow D-workflow on another computer. Why?
A: The most common issue is that port 5001 is blocked on the machine in question. There are instructions in Appendix A on how to change these settings. You may also need to make sure that any data going through this port is allowed to pass through any firewall software that may be installed on your machines.
Q: I have a lot of orders that are for mixed sizes, and I always have to change magazines. Is there a way I can sort or release the orders to save time?
A: Yes, but this requires that you setup Order Masking on the d-workflow software, rather than the APM or Lab 50 software. The d-workflow software will take the orders sent to it and reorganize them to let you release it in sections.
Q: I'm getting receiving a StartCK Error #2 Message , what do I do as I cannot print?when I try to print an order, and no orders will print.
A: You can get this error message if there are missing files and/or folders in the c:\APM_Folders\agfa_db\ directory. What you need to do is to ensure that you have the following folders in place in c:\APM_FOLDERS\Agfa_db\: data, delete, pict, prot, recv, send, serialize, and version.
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If these folders are missing, please contact Lucidiom Support to request the necessary files.