Q: I have my APM and/or Lab 50 software configured to use Photogize, but the products are not showing up correctly in Photogize.
A: This normally happens if the product names are different in Photogize. To fix this, compare the settings from your server.xml file, located in the polling folder for Photogize, with your configuration settings in the Setup Wizard. For more information on product configuration, please see Appendix K.
Q: The APM and/or Lab 50 software is not sending my orders to Photogize. Why are they not getting there?
A: Either the XConnect feature is not set to auto-harvest, and/or the polling folder used by XConnect and the APM/Lab 50 software do not match.
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Q: After creating the polling folder location, there was no server.xml file generated.'
A: You may need to completely close out of the Photogize software and re-open it to see the server.xml files
*Q: We are getting an error when we try to print an order.
A: Make sure that the APM product codes match up with the names and/or products codes configured in Photogize.
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