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Q: I have had USB drives work in the past, but I have a U3 drive that doesn’t doesnt seem to work, what do I need to do to make this one work?
A: Use the Setup Wizard to enable the "USB Device" options. The U3 drives use two USB drive letters, but only the 2nd drive letter functions like a normal USB device, so it is important to make sure that two USB drive letters are enabled to make sure the APM can recognize the images on drives of this type.
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Q: Receipt Paper Jam:
A: If the receipt printer does not print or paper is jammed, you will need to access the paper roll, clear the jam, and insert the paper again. Once you have cleared the jam, it is a good idea to go into Windows and navigate to the ‚Printers and Faxes? section, clear out any receipt prints in queue and then try to print a test page.
Q: The receipt printer won’t wont print, what should I do?
A: If the printer won’t print, here are a few things to try:
- Check the paper and make sure all the cords are inserted tightly.
- Check that the receipt printer is the default printer in Windows. To do this, go to the desktop, click Start > Settings > Printers & Faxes. Make sure that the receipt printer (this should be called "Receipt") is the default printer. The default printer is marked with a small black circle containing a white checkmark. Print a test print from the printer setup folder. (Right-click on the printer and choose "Properties" then click the "Print test page" button.)
- If you are still having trouble printing the receipt, you may find that rebooting the system will clear the problem.
Touch Screen Monitor:
Q: I’m Im not getting a display, what do I do?
A: If you have started the APM, but the monitor remains blank, make sure the monitor cables are firmly inserted. If the power light is off, but the APM computer is on, check the power cable to the monitor and the monitor’s power switch.
Q: I get a Monitor “No Signal” or “No Sync” 'No Signal' or 'No Sync' Message, what does this mean?
A: If you see one of these messages, it means that the monitor is on, but the computer is off, or the monitor cable has come loose.
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Q: The screen indicates my card is not recognized, or it is recognized but there are no images on it, what do I do?
A: If one of the media devices is not working, or you repeatedly get an error that says "No Images Found" when you know there are images on the media card, remove the media and press the "Start Over" button and reinsert the media. On some systems, the USB cable that connects the card reader to the motherboard can be taken out and reinserted without restarting the system and will reset the drives. If the APM is still not able to read the card you have inserted, try rebooting the system. If you are still having difficulty, contact Lucidiom Technical Support.
Q: My APM doesn’t doesnt have a credit card reader, how do I add one?
A: There is a keyboard wedge card reader that will fit into the keyboard PS/2 slot on the back of your machine. Please contact our Sales department for this card reader.