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  1. Collect payment!  You cannot require payment specifically for third party products, but you can require payment for all online orders or all online orders over a certain amount.  We highly recommend you set this–to set, in Lab 50, go to: Store Management > Application Settings > Order tab.  If you offer shipping but have no payment requirement, you won't get paid for the product. 
  2. Delivering the order:  You should discuss shipping options and how you are charged for shipping with your supplier. There are a number of ways to deliver the order.
    1. Ship to store: Some suppliers only ship back to the store (oftentimes they group and ship weekly for cost savings) for pickup even if the consumer selected "mail" so it is up to the retailer to ship it out...if you desire this option, you must clarify with the supplier. 
    2. Consumer choice: You can offer your standard in-store and/or mail just like you probably do for your in-house products.  But, keep in mind you need to communicate the delivery time will be longer for these items than ones you produce in-house, and, because the supplier still has to ship the item to you, there is still a shipping cost to cover. 
    3. Force mail delivery of third party products: Using myLab's "Store Location Product Fulfillment"  setting you can set a store location to only allow pickup of certain items.  Any products that are not included in the fulfillment settings will be forced as a shipped order.  To set this up, in myLab, navigate to Store Management > Store Locations > select the location > select the product fulfillment tab you will see where to set this up.  Essentially every single item that should be available for in-store pickup will need to be included in the product fulfillment section.  If a store has multiple locations this will need to be done for each location.  Any items left off the fulfillment list will be force shipped.

  3. Consumer expectations: Most retailers offer a mix of in-house and third-party-fulfilled products.  There is not a setting to communicate various delivery times based on products, so you must handle this some way, so your customers know what to expect.  We have seen some good communications by retailers including: 
    1. Included a note in the product group and/or modify the product group icon.  Ex: One group called “In-store Books: 3 days” and a second named “Specialty Books: 7-10 Days.”
    2. Edit your Order Confirmation email with a note on varying delivery times. 
    3. Include details in the product name and/or description.
  4. Who ordered what?
    1. You will see the product come through your Lab 50 and you can run a report to see products your customers have ordered from your suppliers. myLab.photofinale.com

 

 

    1. > Reports > Online - Line Item Status by Supplier

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      Lab 50 display

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      myLab Report

 

For Suppliers: General Info

Contact Photo Finale to get started on our platform. We have a large library of products you can offer to start, and can work with you to add your custom products. When a dealer contacts you, we recommend that you both agree on wholesale prices, shipping costs and terms, delivery terms, return policy and invoicing terms prior to the supplier requesting us to grant you access to the catalog. Photo Finale is not party to your agreements. Our % fee is the same off of these products as it is with all the dealer's other online offerings.  Once you have set them up, let us know via an online form. We take about 2 business days to grant them access to your catalog. 

We maintain a list of partners on our website and request logo, 1-line summary, email, phone, delivery region and a link to your product catalog (website or pdf).  https://www.photofinale.com/partner-programs/marketplace/

For Suppliers: Product Catalog Changes

You are responsible for communicating about changes to your catalog going forward, and about your holiday ordering deadlines. You are free to offer incentives, specials, sample kits and marketing programs. Once your catalog is shared to a dealer, they have a copy of it and may alter it (although cannot print the items locally).  This means that any price changes or product additions/deletions you make in your master catalog will not be pushed out to the dealers who offer your catalog. You should maintain a good line of communication so that you are able to tell them when things change. Most often, you will have a new product or set that you will add...we can help with the directions retailers will need to add your new products to their websites. 

For Suppliers: Collecting Orders

Just as with a photofinishing dealer, orders for you to fulfill are collected in Lab 50 and reports are accessible via myLab

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This Lab 50 is from a photofinisher who is also a supplier to other dealers. The highlighted order and the two above it are from other dealers who offer her catalog and the rest of the orders are from her own customers using her website. 

 

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Suppliers: Invoicing 

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Invoice terms and what wholesale and shipping costs are owed, are between you and the dealer, but if you need a record of what dealers' customers have ordered, use the myLab > Report > Online – Catalog Subscriber Line Item Detail which can be run for a settable timeframe and exported in a variety of formats. 

 

 

 

 

For Fulfillers