<CUSTOMER NAME>CustomerName,
You are receiving this email because you currently own a Lucidiom EQ-9850 printer. We have recently sent your store a replacement hard drive for the printer. This replacement contains a newer version of the operating system used by the printer, and is also designed to give better access to configuration settings via a new web-based interface. We highly recommend you install this upgrade as soon as possible. The entire installation process takes less than an hour.
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