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Q: My user credentials are not being saved even though the option to save them was selected. How do I fix this?
A: If your credentials are not being saved, they may have been entered incorrectly when the box was checked, and the software will therefore clear the fields. If the information previously did save and now will not save, you may have a corrupted state.xml file in your Lab 50 installation. Contact support for further assistance.
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Q: My orders are failing to print. What might be causing this issue?
A: If an order is failing to print and you have recently added new products to your kiosk offerings, you may need to do some additional configuration in the Setup Wizard of Lab 50 in order for the product to print. Please reference the appropriate Printer Interface Guide for your setup and follow the steps to confirm your new products are completely configured.
If you have not added new products or have confirmed that everything is already configured, double-check your network or USB connection(s) as applicable for your printer type.
Q: I'm getting a table 5 index error in Lab 50. What does this error mean?
A: This error indicates a temporary problem updating the local database file on the machine where Lab 50 is installed. This is a non-critical error, and it may be cleared by closing and re-opening Lab 50.
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Q: I'm receiving a communication error in Lab 50 when I try to burn CDs/DVDs. What does this error mean?
A: This error usually indicates there is a problem with Back Lab Burner accessing your CD/DVD drive to burn the order. You'll want to review the configuration settings in Back Lab Burner via Settings > Options as well as in Lab 50 via Settings > Fulfillment > Back Lab Burner.
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