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Q: My orders are grayed out, and I cannot print any of them. Additionally, no new orders are showing up. What do I do?
A: If all previous orders appear gray, and no new orders will appear on the orders screen though they are on the Lab 50 machine, you may have a corrupted state.xml file in your Lab 50 installation. Contact support for further assistance.
*Q: My user credentials are not being saved even though the option to save them was selected. How do I fix this?
A: If your credentials are not being saved, they may have been entered incorrectly when the box was checked, and the software will therefore clear the fields. If the information previously did save and now will not save, you may have a corrupted state.xml file in your Lab 50 installation. Contact support for further assistance.
- Printing errors
- Table 5 Index
Q: I'm receiving a communication error in Lab 50 when I try to burn CDs/DVDs. What does this error mean?
A: This error usually indicates there is a problem with Back Lab Burner accessing your CD/DVD drive to burn the order. You'll want to review the configuration settings in Back Lab Burner via Settings > Options as well as in Lab 50 via Settings > Fulfillment > Back Lab Burner.
Q: I'm receiving a MSG Need Activation Error when trying to burn cd/dvds. What does this message mean?
A: This message usually indicates a problem with your Back Lab Burner licensing. Open Back Lab Burner via c:\BackLabBurner\BackLabBurner.exe and note the APM ID, error code 1 and 2, and the history ID given in the error message, then contact support and provide this information.